Frequently Asked Questions
Everything you need to know about shopping with Unze London
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
You can return or exchange any unworn item within 30 days of purchase. Simply visit our returns portal, enter your order number, and follow the instructions to generate a return label.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
How do I find the right size for my footwear?
Each product page includes a detailed size guide. We recommend measuring your foot length in centimeters and comparing it to our chart to ensure a perfect fit.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Are your products covered by a warranty?
Unze London products are crafted with premium materials. We offer a 6-month limited warranty against manufacturing defects to ensure your complete satisfaction with our quality.